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Return & Exchange

Return and Exchange policy

Customer Satisfaction

Customer satisfaction is our first priority at Bokitta Hijab. We stand behind the quality of our products and will make things right if customers are not satisfied with their purchase. Our items are carefully inspected by the QC team before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.

RETURN POLICY

We do not provide refunds but we will compensate with store credit instead.

You can only change for another product within 7 days of receiving the good provided if it is UNWASHED, UNWORN, UNSCENTED condition with ALL TAGS ATTACHED together with the Original Receipt. If there are any price difference, you have to pay the difference.

Buyer will bear the cost of delivery, returns and taxes if applicable. Any product that you want to change for is subject of availability.  You must contact us within 3 days after receive the goods and return the items within 7 days of receiving the item

However, customers are advised to notify us at order@bokittahijab.com or contact us at +603- 6143 4147 by quoting the order number and the product details. 

IMPORTANT

This Policy also apply to the Walk In customer at our outlet

All SALE and 'on offer' items are non-returnable, non-refundable and non-exchangeable.

Bokitta Hijab
MOUSLEMA VENTURES SDN. BHD (1181199-D)
29-2 Jalan PJU 5/20E The Strand Kota Damansara
47810 Petaling Jaya, Selangor, MALAYSIA.
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